Effective Date: February 19, 2025
Welcome to G Delivers, a delivery service operating in Masbate City, Philippines. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Republic Act No. 10173 (Data Privacy Act of 2012).
1. Information We Collect
We collect the following types of data when you use G Delivers:
Personal Information:
Name
Phone number
Email address
Delivery address
Payment details
Profile picture (if applicable)
Device and Usage Information:
IP address
Device model and operating system
Location data (with your consent)
App usage analytics
Transactional Information:
Order details (food, pharmacy, grocery, shop, or parcel delivery)
Transaction history
Payment records
Communication Data:
Messages, feedback, and customer support interactions
2. How We Use Your Information
We collect and process your personal data for the following purposes:
To provide, improve, and personalize our services.
To process and fulfill orders, including payments and deliveries.
To verify your identity and prevent fraud.
To communicate updates regarding your orders and services.
To enhance security and ensure user safety.
To improve our platform’s functionality and user experience.
To comply with legal obligations and enforce our terms of service.
To offer customer support and resolve disputes.
3. Payments and Payment Processing
G Delivers partners with Xendit, a secure third-party payment gateway, to process payments. When making a transaction, your payment details, including card or e-wallet information, are securely processed by Xendit. Xendit collects and stores payment information in accordance with industry security standards (PCI-DSS) to protect your financial data.
4. How We Share Your Information
We do not sell your personal data. However, we may share your information under the following circumstances:
With Delivery Riders – Your name, contact number, and delivery address will be shared with our delivery personnel to fulfill your order.
With Partner Merchants – Necessary details will be shared with partner stores for order processing.
With Payment Providers – Your payment details are securely processed through Xendit.
With Service Providers – We may share data with trusted third parties, such as analytics, cloud storage, and customer support tools.
With Legal Authorities – When required by law or to protect our rights and users' safety.
5. Location Data Usage
We collect and use location data to facilitate order deliveries, track riders, and enhance service accuracy.
Location tracking is required only when the app is in use and is not shared with unauthorized parties.
You may disable location tracking via device settings, but this may affect app functionality.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes stated above. After this period, your data will be securely deleted unless required for legal, regulatory, or security purposes.
7. Data Security Measures
We implement industry-standard security measures to protect user data, including:
Encryption of sensitive data
Secure access controls to prevent unauthorized access
Regular system audits and updates to maintain security
8. Your Rights Under the Data Privacy Act of 2012
You have the following rights:
Right to Access – Request a copy of your personal data.
Right to Rectification – Request corrections to inaccurate or outdated data.
Right to Erasure – Request deletion of your personal data, subject to legal exceptions.
Right to Object – Withdraw consent for data processing.
Right to Data Portability – Request a copy of your data in a digital format.
To exercise these rights, you may contact us at hello@g-delivers.com.
9. Cookies and Tracking Technologies
Our app may use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your device settings.
10. Updates to This Privacy Policy
We may update this policy to reflect changes in our services or legal requirements. Any significant changes will be communicated through the app or our official website.
11. Our app uses the camera and media access only for essential features:
Proof of Delivery (POD): Riders capture delivery completion photos as evidence for customers and admins.
Profile Photo Upload: Riders upload profile images for identification and trust with vendors and customers.
To comply with Google Play policies, we have:
Added in-app disclosures before requesting permissions
Request permissions only when needed, not at app launch
Updated and clearly stated in our Privacy Policy the use of camera/media access, including data purpose, storage, and protection
Accurately declared permissions in the Play Console
12. Contact Us
For any privacy-related concerns, you may contact our Data Protection Officer:
G Masbate Delivery Services
Email: hello@g-delivers.com
Address: Purok 7 Brgy Espinosa, Masbate City, Philippines
By using G Delivers, you agree to the terms outlined in this Privacy Policy.
